FAQ's

When will my credit card be charged?

Your credit card will be charged when the order is ready to ship.


Do you accept checks or money orders?

We accept checks, money orders, VISA, MasterCard, American Express, Discover, and PayPal.


Will I pay sales tax?

Orders shipping to addresses in California will be subject to California state sales tax.


Is my credit card information secure online?

Yes, your information is completely secure as stated in the privacy policy and under the terms and conditions.


Does shipping time include weekends?

Orders are process within 24-48 hours of the order being placed and ship within 48 hours based on availability.  However, we do not ship orders on Saturday, Sunday, or on a national holiday.  Those orders will be shipped on the first available business day.


When will my backorder ship?

During peak times of year, we may be temporarily out-of-stock of an item.  In the event, you will be contacted by a representative with an approximate shipping date.


What is my tracking number?

A tracking number will be provided to you via email when your order has been shipped.


Can I make changes to my order?

To make a change, please call our headquarters at 800.917.7206 as soon as possible. We will make every effort to accommodate your request.  


Why are some products not available?

Klein and Company LA represents several distinctive brands and some offer products in limited quantities or are imported from overseas.  Please reach out to our Headquarters if something you are interested in is not available and we will give you an approximate date of arrival.  Each brand makes every attempt to fulfill all orders in a timely manner and replace those items that had sold out for a period of time.


Can promotions be used for multiple orders?

Each purchase total is allowed for only one promotion.  Orders can not be combined.


Disclaimer

Why don't the fragrances smell like the description?


The description of each product is done with the goal of being as accurate as possible.  Each person  has a different sense of smell.


Why is the color not what I was expecting?


The description of each product is done with the goal of being as accurate as possible.  There will always be some variance on the color on computer screens.